Introduction 

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Air Batang Chalet Tioman ("ABC Chalet Tioman", "we", "us", "our") respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.abcbeachtioman.com, when you contact guest services, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, “personal data” shall have the meaning as given to it by applicable privacy or data protection laws.

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This Privacy Policy explains our personal data practices and the choices you can make about the way your personal data is used. This Privacy Policy gives effect to our commitment to protect your personal data and serves as the guidelines to be observed by the accommodation managed and/or operated by ABC Chalet Tioman.

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You will be asked to consent to the terms of this Privacy Policy when making a reservation, or otherwise corresponding with us via the Site or otherwise where required under applicable law. Subject to the requirements of applicable law, your continued use of the Site will constitute your deemed consent or acknowledgement to the terms of this Privacy Policy.

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Air Batang Chalet Tioman, at Kampung Air Batang, Pulau Tioman, 26800 Kuala Rompin, Pahang, Malaysia is responsible for using your personal data.

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Types of Personal Data We Collect 

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Information you provide to us: we collect personal data (including where applicable sensitive personal data) you provide directly to us.  This includes: 

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• your full name, gender, date of birth and contact information (e.g. country of residence, physical address, email address and phone number), passport and visa information;

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• guest stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, your service preferences, telephone numbers dialled and email, faxes, telephone and other messages received;

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• your credit card, mobile payment and other payment details;

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• any information necessary to fulfill special requests (for example, leisure, travel and guest preferences);

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• your reviews, feedback, opinions and interactions you have with us about our accommodation, ABC Chalet Tioman packages and services and​

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• any other personal data you choose to provide to us (e.g. social media information).

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In addition, we collect, use, and disclose your personal data for the following purposes depending on the nature of our relationship:

• If you are a guest at our hotel(s), or a customer of the activities  that we organised at our accommodation:

  • providing customer service and support;

  • creating and maintaining guest profiles in our system database and/or

  • any other purposes relating to any of the above;

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Changes to the Privacy Policy 

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We may modify this Privacy Policy from time to time. Any changes to this Privacy Policy will be posted to the Site so that you are always informed of the way we collect and use your personal data, and we encourage you to review this Privacy Policy whenever you access the Site or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. Updated versions of this Privacy Policy will include the date of the revision at the end of this Privacy Policy so that you are able to check when the Privacy Policy was last amended. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Site. Use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect but, to the extent such changes have a material effect on your rights or obligations as regards our handling of your personal data, such changes will only apply to personal data after the changes are applied (and, where required under applicable law, we will obtain your consent to material changes to the Privacy Policy).

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Last update: 23 November 2023