Terms & Conditions

This website www.abcbeachtioman.com (“Website”) is owned and operated by Air Batang Chalet Tioman (“Company”), a company that is located at an address of Kampung Air Batang, Pulau Tioman, 26800 Kuala Rompin, Pahang.

Your access to the Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained below and elsewhere on the Website (collectively, “Terms and Conditions”). By using the Website, you will be deemed to have accepted these Terms and Conditions.

By accepting the Terms and Conditions, you will be entering into a binding agreement with the Company. The use of “we” or “us” or "ABC Chalet Tioman" refers to the Company, Air Batang Chalet Tioman.

Use of the Website

The Website allows you to access the reservation services of the accommodation under the ABC Chalet Tioman.

The Website also provides marketing and promotional information about products, services and activities on offer by ABC Chalet Tioman.

The Website and its content are made available for your personal, non-commercial use. The Website should not be used for unlawful, immoral or illegal purposes or for any purpose other than those stated in the Terms and Conditions. The Company reserves the right to deny access to the Website to any user who violates the Terms and Conditions, the Privacy Policy or at its sole discretion.

You must not engage in any conduct or do anything that would damage, impair or interfere with the operation or security of the Website, the system hosting the Website, or any of our computer systems.

You must be of sufficient legal age and capacity to make reservations for rooms, packages or activities through the Website. If you are a child or minor, you may only use the Website and services available on the Website with the permission of your parent or guardian.

Reservations

By using this Website to make reservations with an accommodation, you agree to be bound by all of such accommodation's standard terms and conditions and by any other policies, terms and conditions that may apply.

By using this Website to make reservations, you hereby authorize the accommodation and us to use your personal information including credit/ debit card information that you provide to us for the purpose of the reservation.

By using this Website or channels owned or operated by third parties or information otherwise provided by ABC Chalet Tioman to make reservations at ABC Chalet Tioman, you acknowledge that there may be technical inaccuracies, typographical errors or mistakes in the information displayed or otherwise provided including but not limited to room rates, occupancy levels, availability or other Hotel requirements.

Neither ABC Chalet Tioman assume responsibility or liability for any such inaccuracies, errors or mistakes nor be obliged to honor reservations based on such inaccuracies, errors or mistakes. ABC Chalet Tioman reserve the right to make changes, corrections, cancellations and/or improvements to information displayed on this Website or otherwise provided, at any time without notice, including confirmed reservations based on such inaccuracies, errors or mistakes in the information provided or displayed on this Website or channels owned or operated by third parties.

You may only make reservations through this Website for yourself and your guests. You are prohibited from using this Website for the purposes of reselling, posting, advertising or marketing reservations (whether online or otherwise) to third parties including online agents, third-party owned websites, or travel agents.

ABC Chalet Tioman reserves the right to require proper proof of identity (e.g. passports or national identity cards) from all persons checking in. The Hotel has the absolute discretion to refuse to check in if the identity does not match with the person mentioned in your reservation or if anyone refuses to provide the requisite proof of identity to the Hotel. We reserve the right to cancel or modify at our sole discretion any reservations that have been made in breach of the Terms and Conditions or for false, fraudulent or unauthorized purposes.

Non-Refundable Cancellation Policy

For the non refundable bookings are no cancellation possible. In case of a cancellation, 100% of the total amount will be charged as cancellation fee.

Refund Policy

The shall be no refund for any cancellation of reservation.

No refunds or credit will be issued for no shows or non utilized confirmed room nights.

Modification

We require at least 7 days before original arrival date for the amendment request. Any modifications are subject to availability at the time you make the request.

50% of the entire booking will be charge to any modification made less than 7 days before arrival.

Credit/ Debit Card Information

You must provide valid credit/ debit card information (such as card type, card number, expiry date and the full name shown on the card) to us to secure your reservation or to pay the full amount of the reservation. If your credit/ debit card is invalid or has expired, you will not be able to complete your reservation or purchases.

Payment

Where applicable, you may charge the purchase of goods and services including tours, equipment/vehicle rental or other activities to your room during your stay. You are personally liable for the full payment of all such charges which may include any applicable service charges. You are required to pay and settle all such charges fully upon receipt of the accommodation bill or 1 day before check-out.

All payments made by you are subject to your respective bank’s charges for foreign transaction fees, where applicable. Additional foreign exchange fees may also apply if any other currency, which is not from your originating issued card’s country, is selected to be charged.

We respect your privacy and are committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we otherwise collect about you when you use this Website. How we collect, use and disclose your personal data (including sensitive personal data (where applicable) and overseas transfers of your personal data) is set out in our Privacy Policy found here. Your continued use of and access to this Website constitutes your acceptance of our Privacy Policy.

Valuables

You are advised not to bring expensive jewellery, precious goods or excessive amounts of cash onto the Hotel premises and you do so at your own risk. While accommodation provide reasonable security, ABC Chalet Tioman are not designed as high security areas for the safekeeping of expensive jewellery, precious goods or large sums of cash. Please ensure that all items of value are always stored securely and not left unattended. To the extent permissible by law, we will not be liable for any loss of or damage to any property brought onto the Accommodation. In the event that we are found to be liable for any such loss or damage, we shall not be liable for such loss and damage to an amount exceeding the statutory limitation available under the applicable local laws and regulations.

Accommodation Policy

By making reservations with the accommodation, you agree to comply with and be bound by all house rules, regulations, and policies as prescribed by the accommodation from time to time; all reasonable directions, orders and/or instructions imposed by the Accommodation; and all applicable local laws and regulations of the country where the Accommodation is located during your stay.

You are required to comply with the Accommodation's rules and regulations relating to the use of any of the Accommodation facilities, equipment and services such as snorkeling gears, canoes, bicycle, motorcycle, beaches, and snorkeling or jungle tours. The use of these facilities, equipment and services are entirely at your own risk. To the extent permitted by law, we shall not be liable for any personal injury or loss or damage to property caused to any person arising from or in connection with your use of the Accommodation's facilities, equipment and services.

For safety, security and housekeeping reasons, the Accommodation reserves the right to enter a guest room at least once on every 3 days stay if the “Do Not Disturb” sign is on.

Your non-compliance of any of the above will constitute a breach of the Terms and Conditions. In such an event, the Accommodation reserves the right to take all necessary action, including without limitation the actions set out in “Consequences of Non-Compliance” above, requiring you to leave the Hotel with no compensation and/or seeking compensation for loss suffered by the Accommodation.

Nothing contained in the Terms and Conditions shall constitute a waiver by the Accommodation or shall compromise the Accommodation's rights to rely on and enforce all statutory limitations, defences and powers available to it under local laws and regulations.

Events/parties policy

No events/parties allowed at the premises

Last Updated: 23 November 2023